Terms of Service

These terms govern your use of Hope and Hire's platform and services. By using our services, you agree to these terms and our commitment to creating second chances.

Last Updated: June 1, 2025

Welcome to Hope and Hire

Hope and Hire is a platform dedicated to empowering individuals with second chances through workforce readiness and meaningful employment. These Terms of Service outline the rules and guidelines for using our platform.

By accessing or using our services, you agree to be bound by these terms. If you don't agree with any part of these terms, please don't use our services.

Key Definitions

Hope and Hire

Refers to our organization, platform, website, and all related services.

Job Seekers

Individuals using our platform to find employment opportunities and career development services.

Employers

Organizations and individuals using our platform to find qualified candidates for employment.

Volunteers

Professionals providing mentoring, coaching, and support services through our platform.

Organizations

Partner organizations, reentry programs, and nonprofits that refer clients to our services.

Services

All features, tools, and resources provided through our platform and website.

User Responsibilities

All Users

  • • Provide accurate and truthful information
  • • Comply with all applicable laws and regulations
  • • Respect the privacy and rights of other users
  • • Use services for their intended purpose
  • • Maintain account security and confidentiality
  • • Report suspicious or inappropriate behavior
  • • Not engage in harmful or disruptive activities
  • • Follow community guidelines and standards

Job Seekers

  • • Provide accurate information about skills, experience, and qualifications
  • • Engage professionally with employers, volunteers, and organizations
  • • Attend scheduled appointments or provide timely notice of cancellation
  • • Use feedback constructively to improve job readiness
  • • Respect the time and expertise of volunteers and mentors

Employers

  • • Provide accurate information about job opportunities and requirements
  • • Comply with all employment laws and anti-discrimination regulations
  • • Treat all candidates with respect, dignity, and fairness
  • • Provide timely feedback on applications and interviews
  • • Honor commitments made to candidates and our platform

Volunteers

  • • Provide professional services to the best of your ability
  • • Maintain strict confidentiality of job seeker information
  • • Attend scheduled sessions or provide advance notice of changes
  • • Offer constructive, supportive feedback and guidance
  • • Respect boundaries and maintain professional relationships

Prohibited Activities

Zero Tolerance: We have zero tolerance for discrimination, harassment, or any behavior that undermines our mission of creating second chances.

Strictly Prohibited

  • • Discrimination based on criminal history, race, gender, or other protected characteristics
  • • Harassment, threats, or intimidation of any kind
  • • Sharing false, misleading, or fraudulent information
  • • Impersonating another person or organization
  • • Attempting unauthorized access to accounts or systems
  • • Using the platform for illegal activities

Platform Misuse

  • • Posting inappropriate, offensive, or discriminatory content
  • • Spamming or sending unsolicited communications
  • • Interfering with platform functionality or security
  • • Scraping or unauthorized data collection
  • • Creating multiple accounts to circumvent restrictions
  • • Commercial use without explicit permission

Platform Rules & Guidelines

Account Registration

  • • You must be at least 18 years old to use our services
  • • One account per person; multiple accounts are not permitted
  • • You are responsible for maintaining account security
  • • Notify us immediately of any unauthorized account access

Content and Communications

  • • All content must be respectful, professional, and appropriate
  • • You retain ownership of content you submit
  • • We may review and moderate content for compliance
  • • Communications should be relevant to employment and career development

Privacy and Confidentiality

  • • Respect the privacy of all platform users
  • • Don't share personal information without consent
  • • Volunteers must maintain strict confidentiality
  • • Report privacy violations to our support team

Intellectual Property

Our Content

Hope and Hire owns all rights to our platform, including design, functionality, logos, trademarks, and proprietary content. You may not reproduce, distribute, or create derivative works without our written permission.

Your Content

You retain ownership of content you submit (resumes, profiles, messages). By submitting content, you grant us a license to use it for providing and improving our services, including sharing with potential employers when you apply for jobs.

Respect for Others' Rights

Don't submit content that infringes on others' intellectual property rights. We will respond to valid copyright infringement notices in accordance with applicable law.

Important Disclaimers

No Employment Guarantees

While we work hard to connect job seekers with opportunities, we cannot guarantee employment outcomes. Success depends on many factors including individual effort, market conditions, and employer decisions.

Platform Availability

We strive to maintain platform availability but cannot guarantee uninterrupted service. We may need to perform maintenance, updates, or address technical issues that temporarily affect access.

Third-Party Content

Our platform may include links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these external sites.

Account Termination

Your Rights

  • • You may close your account at any time
  • • Request data deletion upon account closure
  • • Download your data before closing your account
  • • Receive confirmation of account closure

Our Rights

  • • Suspend accounts for terms violations
  • • Terminate accounts for serious misconduct
  • • Remove content that violates our policies
  • • Provide notice when possible before termination

Questions About These Terms?

If you have questions about these terms of service, need clarification on any policies, or want to report a violation, please contact our support team.

Legal Team

legal@hopeandhire.net

For terms, compliance, and legal inquiries

Support Team

415-696-2428

Monday - Friday, 9 AM - 5 PM PST

Mailing Address:

Hope and Hire - Legal Department
35 Gilbert Street
San Francisco, CA 94103
United States

Terms Updates

We may update these terms periodically to reflect changes in our services or applicable laws. We'll notify you of significant changes and give you time to review before they take effect.

These terms of service were last updated on June 1, 2025.